Terms of service

1. Who we are

Wrencast is run by Trini Web Solution, United States. “We”, “us” and “our” mean Trini Web Solution. “You” means the person or organisation using the service.

If you’re accepting these terms for an organisation, you confirm you’re allowed to agree to them on its behalf.

2. The service

Wrencast hosts internet radio stations. Depending on your plan, that includes streaming your station to listeners, a station page and listener app, a dashboard to manage your music, playlists and schedule, live broadcasting, song requests, podcasts, listener statistics and a listing in our directory if you choose one.

What each plan includes is shown on our pricing page. We improve the service all the time, so features may change. We won’t remove a main feature of a plan you’re paying for without telling you first.

3. Your account

• You must be at least 18 to buy a plan, and give us accurate details, including an email address you check.
• Keep your password private. You’re responsible for what happens under your account and on your station, including by people you give access to, such as presenters.
• Tell us straight away if you think someone else has got into your account.

4. Plans, trials and payment

• Plans are paid monthly in advance, and renew automatically each month until you cancel.
• New stations start with a 14-day free trial. If you don’t cancel before it ends, your first monthly payment is taken then.
• Prices are shown before you pay. Payments are handled by Stripe; we never see or store your full card number.
• If a payment fails, Stripe tries again over the following days and your station stays on air meanwhile. If it still can’t be taken, your subscription ends and your station goes off air.
• If we change the price of your plan, we’ll tell you at least 30 days before your first payment at the new price.

Cancelling, refunds and your legal right to cancel are explained in our cancellation and refund policy, which is part of these terms.

5. Your content and music licences

Everything you upload or broadcast — music, recordings, artwork, podcasts, your station’s name and branding — stays yours.

You give us permission to store, copy, convert, stream and display it, only as needed to run your station and the service: playing it to your listeners, showing it on your station page and in the directory if you list your station, publishing podcast feeds you create, and keeping backups. This permission ends when your content is deleted, apart from copies in backups until they expire.

You are responsible for having every licence and permission needed to broadcast your content in the countries you broadcast to — for example from PRS for Music and PPL in the UK, or SoundExchange, ASCAP, BMI and SESAC in the US. We host your station; we don’t hold broadcasting licences on your behalf.

If someone tells us your content infringes their rights, we may remove it or take your station off air while we look into it, and we may share your contact details with them where the law requires.

6. Acceptable use

You must not use Wrencast to:

• broadcast or share anything illegal, or that you don’t have the rights to;
• promote violence, terrorism, or hatred against people because of who they are;
• share sexual content involving minors, or any sexual content on a station page or in the directory;
• harass, threaten, defraud or mislead people, or impersonate someone else;
• send spam, or distribute malware;
• try to get around your plan’s limits, get into other people’s stations or accounts, or overload, probe or disrupt our systems;
• resell or relay the service to others without our written agreement.

7. Plan limits and fair use

Each plan has limits, such as music storage, audio quality and how many people can listen at once. When a limit is reached, the service stops at the limit — for example, an upload is refused or a new listener can’t connect — rather than charging you more.

To protect every station, we may briefly pause uploads, or ask you to reduce what you use, if a server is close to full or your station is putting unusual strain on it.

8. Availability, backups and changes

• We aim to keep your station on air all the time, but can’t promise the service will never be interrupted — for maintenance, upgrades, or problems outside our control.
• We keep backups to recover from failures, but they aren’t a copy for you to rely on. Keep your own copies of your music and recordings.
• We’ll give notice of planned maintenance that takes stations off air, where we can.

9. Suspension and ending

You can cancel at any time from Billing in your dashboard. Your station stays on air until the end of the period you’ve paid for.

We may suspend or end your station or account if you break these terms, if we’re required to by law, if payment can’t be taken, or if your use puts other stations or our systems at risk. Unless it’s urgent or we’re not allowed to, we’ll tell you first and give you a chance to put things right.

When a subscription ends, your station goes off air, but ending it doesn’t delete your music or settings — if you come back, your station picks up where it left off. If we ever need to remove the music of a station that has been off air for more than six months, we’ll email you at least 30 days before.

10. Our software and brand

The Wrencast software, apps, website and brand belong to us or the people we license them from. You may use them only to use the service under these terms. If you send us ideas or feedback, we’re free to use them without owing you anything.

11. Other services

Some parts of the service rely on others, such as Stripe for payments, and podcast apps or directories you choose to submit your shows to. Their own terms apply to how you use them, and we aren’t responsible for them.

12. Our responsibility to you

• Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn’t allow us to limit.
• We aren’t responsible for losses we couldn’t reasonably have foreseen, for loss of business, income, listeners or opportunity, or for content you didn’t keep your own copy of.
• Otherwise, our total liability to you for any claim is limited to the amount you paid us in the 12 months before it arose.

If you’re a consumer, you have legal rights that these terms don’t affect.

13. Changes to these terms

We may update these terms, for example when we add features or the law changes. We’ll email you about important changes at least 30 days before they apply. If you don’t agree, you can cancel before then; carrying on using the service afterwards means you accept them.

14. Law and disputes

These terms are governed by the laws of United States, and its courts can hear any dispute about them. If you’re a consumer, you can also bring a claim in the courts where you live. Please talk to us first — most problems are quicker to sort out that way.

15. Contact

Questions about these terms? email admin@wrencast.com or use our contact page.